Message to Our Sun Noodle Ohana on COVID-19

Monday, August 31, 2020

To our Hawaii Ohana:

At Sun Noodle, our commitment to high quality noodles extends to the health and safety of our employees and customers. After one of our team members tested positive for COVID-19 over the weekend, we began testing all employees in the Honolulu factory and despite the stringent safety protocols we put in place, we have now identified a few more employees who have tested positive, and as a result, we will temporarily shut down the Honolulu factory.

We will be closed from August 31, 2020 to September 13, 2020 to conduct a thorough deep cleaning and sanitization of our entire facility and delivery vehicles, as well as allowing employees to self-quarantine and self-monitor.

· For our local community: Due to our shut down, there is a strong likelihood that some of our products may not be available at your local supermarkets during the two weeks we will be closed.

· For our current restaurant businesses and customers: We are bringing in products from our California and New Jersey factories so that we can continue to help service you and not disrupt your business. Though we are bringing products in from the mainland, this will not affect the cost. During this time however, we are only able to service our products that we normally keep in inventory and unable to manufacture products that usually require a 2-day notice. You may contact us at [email protected] or (808) 841.5808 for more information.

According to the USDA and FDA, there is no evidence at this time that suggests COVID-19 can be transmitted by food. However, as a food manufacturer, we take any public health issue extremely seriously. We are following recommended guidelines for COVID-19 set forth by the Centers for Disease Control and our local Departments of Health in the states we operate, along with our standard procedures for food safety and quality control. This includes:

· Supporting rigorous hygiene practices, including requiring employees to wash their hands frequently and wear gloves when handling food products. Hand soap and alcohol-based hand sanitizer are available at each of our facilities.

· Providing PPEs to all our employees and requiring to wear them at all times while in the facility.

· Conducting temperature checks for every employee prior to their shift to check for signs of fever and other respiratory symptoms. We are advising employees who have any signs of illness to rest and recover at home.

· Suspending all business-related travel.

· Asking employees who have recently traveled to self-quarantine at home for 14 days prior to returning to work.

· Increasing cleaning frequency by our sanitation teams at each of our facilities.

We encourage you to reach out to us to discuss any concerns. We promise to communicate any updates as quickly and transparently as we can.

Mahalo for your continued trust and support.

Hidehito Uki